Friday, 23 September 2016

VODAFONE Recruitment as Service Desk Engineer

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VODAFONE Recruitment
A newest career advertisement has been liberated as VODAFONE Recruitment. Applications are invited from well qualified candidates in order to fill up Service Desk Engineer and many other posts in different disciplines. Jobs searchers who are interested to join this organization they can apply for VODAFONE Current Openings through online process

Organization Name
Nielsen
Post Name
Software Developer
Total Vacancy
not mentioned
Mode of Apply
Apply online
Selection Process
Written Test/Interview
Ending Date Of Apply Online
As soon as Possible

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Key Accountabilities:
  • Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules
  • Open tickets based on received phone calls, emails or fax
  • Monitor and track ticket system, email system, phone and fax for incoming Incidents and Requests
  • Enrich tickets with additional information if required and/or needed
  • Dispatch Incidents and Requests to next level of support including call out
  • Inform IMS (Incident Management and Support Team) via phone about Critical Incidents
  • Inform Incident or Request Originator about updates and progress
  • Review ticket answers from underlying support levels
  • Answer Incidents and Requests back to originator
  • Keeping customers informed on request status and progress till closure
  • Liaising with other support groups in assisting with the resolution of SRs where initial investigation fails to resolve the customer incident.
  • Pro-actively keeps users informed of all relevant service events, actions and service changes that are likely to affect them.
  • Solve incidents based on knowledge
  • consults with next line of support teams as appropriate
  • Settings with the SLS, the customers and service provider within the Incident Management Process
  • Pro-active monitoring of systems and services (Line of Business).
  • Performance of permanent activities for the monitoring of the incident process.
  • Introduction of telephone conferences
  • Notification and alerting of on calls
  • Performances of outbound activities.
  • Active support of the service processes by pro-active handling
  • Support of the technical departments in the use of the service support processes.
  • Handling of systems and peripheral devices.
  • Continuous checking of systems and peripheral devices
  • Performance of simple works of repair and maintenance on the technical equipment in the work environment to saving operational sequences
  • working in shift bases available 24/7
  • Validate Incidents and Requests according to Operations questionnaires
  • Qualification and analysis of requests (Incident, Change, Order, Service Call)
  • Analysis and management of incidents.
  • Ensure continuous monitoring and forward movement of customer issues until they are resolved.
  • Monitoring and Improvement of quality of service
  • Act as a team member that contributes to solutions and customer satisfaction.
  • Analysis and  manage handover of incidents to Problem Management
  • Recording and tracking incidents and complaints
  • Monitoring of documentation of services on being up-to-date
  • Documentation of all types of handling steps, also on demand for the technical departments.
  • Permanent updating of available technical knowledge
  • De-escalation of conflict situations

Latest Placement Paper Find Here - Click Here

Age Limit:

Candidates, willing to apply against VODAFONE Job Openings they must meet the age criteria of this recruitment and the reservation in upper age limit shall be as per organization rules and regulations.

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Selection Process:  
Engagement of candidates against VODAFONE Vacancy will be based on their performance in Written Exam/Personal Interview and No TA will be reimbursable to the candidates shortlisted and called for the interview.

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Important Dates

Last date to apply online: As soon as possible

Note:
Applicants can read this OfficialLink to attain latest updates about VODAFONE Recruitment 2016 - 2017. Aspirant can also follow us on Facebook and Google plus to acquire other information about VODAFONE Vacancies. Contenders can also subscribe our email service to attain latest updates about this concern


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