Saturday, 10 September 2016

Aditya Birla Group Idea openings

Aditya Birla Group Idea openings as Team Member, Service Delivery, Field Service, Company Retail Store Manager in Ahmedabad, Gujarat

Introduction about the Business_1

A US $40 billion corporation the Aditya Birla Group is in the League of Fortune 500. It is anchored by an extraordinary force of over 136000 employees belonging to 42 different nationalities. The Group operates in 36 countries Australia Austria Bangladesh Brazil Canada China Egypt France Germany Hungary India Indonesia Italy Ivory Coast Japan Korea Laos Luxembourg Malaysia Myanmar Philippines Poland Russia Singapore South Africa Spain Sri Lanka Sweden Switzerland Tanzania Thailand Turkey UAE UK USA and Vietnam.Idea Cellular is an Aditya Birla Group Company & a panIndia integrated GSM operator offering 2G & 3G services & also have its own NLD & ILD operations & ISP license. With revenue in excess of $4 billion & market share of 16.2%; & subscriber base of over 127.2 million Idea is Indias 3rd largest mobile operator. Idea is No.7 ranked operator in the world by subscribers.Ideas robust panIndia coverage is built on a network of over 114000 2G & 3G cell sites 77000 km of Fiber & 2500 3G fiber POPs which serve as Ideas data network backbone.Idea provides worldclass service delivery through the most extensive network of customer touch points comprising of nearly 4700 exclusive Idea outlets & over 7000 call centre seats.Idea has received several national & international recognitions for its pathbreaking innovations in mobile telephony products & services. Idea won the prestigious NDTV Business Leadership Award in the Telecom category for its solid consistent performance in 2012. It was the Winner of ET Telecom Awards 2012 in the categories Customer Experience Enhancement Excellence in Marketing & Innovative Products.Idea has been ranked #1 in the Telecom sector in Indias Best Companies to Work for Study 2013 & the Best Place to Work at the Asia Communication Awards 2013. 


Manage and run the end to end operations of the assigned Company owned and company operated outlets. Drive business from the outlets for profitability at an optimal cost enhancement of Brand perception and Experience and Customer Experience through efficient servicing.-Revenue through SalesROIincluding Sales Collection Recharge Upselling.-Quality of ServiceImprovement in CSAT showroom attribute scores.Improvement in ICF and FCR scoresImprovement in Mystery Shopping Audit Scores.Improvement in Retention% upon WalkIn.Improvement in Product and Process knowledge Scores.-Ensuring the Productivity NormsNo. of customers attended per day queue management waiting time handling time and escalation management.Absenteeism and leave management.Rotation of staff and creation of buffer.Managing manpower attrition.Ensuring 100% manpower is certified. 

  • Graduation    

Indian Rupee (INR)  

Reports to: Manager   

Last Date of Application
Sep 16, 2016, 11:59:00 PM



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