Wednesday, 3 August 2016

Vodafone Job Openings for freshers in Pune Application Developer apply online

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Vodafone Job Openings for freshers in Pune Application Developer apply online

Skills:

Primary Skills:
  • Incident Management
  • Demonstrate an understanding or appreciation for ITIL principles
  • Ability to communicate effectively with customers
  • Must be able to work well under pressure
  • Must be able to demonstrate excellent customer-facing skills

Secondary Skills:
  • Must be conscientious and see problems through to completion with a high and individual emphasis on problem ownership
  • Able to organise own time effectively on a daily and weekly basis with a high emphasis on efficient self time management

Role Purpose:
  • Ensure Service restoration
  • End to End ownership of incidents which will include but not limited to communication, coordination with internal and external teams during the lifecycle of incident.
  • SOX Compliance parameters are met
  • Increase visibility and communication of incidents to business and support teams. 

The Incident Manager will also:
  • Provide release support on for ramping-up new Local Markets and for major changes
  • Participate in KPI measurement of the team and the team’s processes
  • Track and support the daily issue resolution by team
  • Ensure that documentation is kept up to date and SOX compliant
  • Document key lessons-learnt
  • Update the agreed proactive action documents (cookbooks)
  • Responsible for managing the working relationship between Vodafone and internal/external systems and business partners from IT and process point of view to ensure effective issue resolution
  • Build relationships with Vodafone technical support teams to ensure the appropriate level of support is provided by the partner. Support them to undertake Root Cause Analysis
  • Proactively help issue solving, initiate and track incident resolution for newly experienced issues 

Key Accountabilities:
  • Responsible for all operational management aspects of incidents between the Vodafone Group EVO solution and internal and external systems and partners.
  • End-to-end ownership of the incidents , communication between business and support teams; issue resolution
  • Responsible for coordinating and ensuring timely updates to business
  • Work instructions / Cookbooks
  • Escalation Management
  • Improvement initiatives identified and implemented
  • Securing incidents are resolved within SLA
  • Co-ordination with all support groups..
  • Follow up of related CRQs / SAP tickets to ensure timely delivery.
  • Openness to experience
  • Self discipline
  • Team player and able to express clearly and convincingly, both in speech and in writing
  • Logical and analytical with great intellectual capacity

click to apply

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