Sunday, 21 August 2016

Infosys Job Openings 2016 for Process Executive in Pune apply online

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Infosys Job Openings 2016 for Process Executive in Pune apply online

About the Company
Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 190,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies, that we bring to every project we undertake.

Job Description:
  • Process Re engineering : Delivers on the new process / approach IN ORDER TO meet client / internal goals 
  • Knowledge Management : Shares experiences IN ORDER TO facilitate capture of tacit knowledge 
  • Customer Interaction : Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user. 
  • Process Compliance : In a voice process - Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximisation IN ORDER TO meet quality standards. In a data process - Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as pe r defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format. IN ORDER TO meet quality standards. 
  • SLA Compliance : In a data process - Executes trans actions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) IN ORDER TO meet SLA targets. In a voice process - Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA target and to ensure that the per performance parameters are met and exceeded IN ORDER TO meet SLA targets 

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