- This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations.
- This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- 2nd Level Assurance Support Activities.
- 2nd Level Incident Management.
- Problem Management.
- System Administration.
- 2nd Level Billing Operations.
- Knowledge of Managed Service Telecom Operations Practice.
- Presentation & Communication Skills.
- Knowledge sharing.
- Problem Solving and strategic thinking.
- Ericsson Knowledge.
- Language Skills.
- Delivering Results & Meeting Customer Expectations.
- Working with People.
- Creating & Innovating.
- Applying Expertise and Technology.
- Problem solving and trouble shooting skills.
- Good communication skills.
- Cost Awareness.
- Social skills and awareness.
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