Tuesday, 2 August 2016

CSS Corp Walkin Drive for IT Help Desk Engineers from 3rd to 5th August 2016

Advertisements
CSS Corp Walkin Drive for IT Help Desk Engineers from 3rd to 5th August 2016

About The Company:

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, help customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100+ customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers. Our three lines of business include Tech support, infra support & carrier and network support. Technology support is in our DNA With over 5,500 technology professionals across 13 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems. From home devices, whether its enterprise or consumer, datacenters, applications and desktops to services, we have built our reputation on delivering stellar customer experiences. Because we chart the right support strategy, deploy the right processes and technology to enable it, and then execute impeccably - every day and every interaction.

Job Description:
  • Customer-focused and Excellent Communication skills. Able to articulate and speak with clear voice
  • Thorough knowledge of troubleshooting remote access issues
  • Diplomatic and must have interpersonal skills and should be able to understand the businesss objectives
  • Able to understand and accept that the Customers issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
  • Keen interest in networking and WAN technology
  • Must be able to demonstrate a customer first approach to support
  • Ability to liaise and communicate confidently and professionally with the customer representatives at all levels
  • Natural aptitude for troubleshooting and problem solving
  • Highly organized and able to work on own initiative to complete the range of tasks required
  • Flexible and willing to work outside core business hours as required
  • 6 12 months experience in a helpdesk or technical support environment

Responsibilities:
  • Dealing with incoming calls in a professional, courteous manner over the phone and via email
  • Taking ownership of the calls and managing them in a logical and methodical manner
  • Correctly logging incidents and faults, categorizing and prioritizing them in line with the team procedures/process
  • Conducting full and thorough diagnostics with users to enable first call resolution
  • Ensure all faults are progressed and cleared within SLA escalating to other internal and external teams as appropriate
  • Managing incidents through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
  • Diagnosing and resolving problems to the customers satisfaction.
click to apply

Advertisements

0 comments:

Post a Comment