Tuesday, 12 July 2016

Microland Walkin Drive for Freshers in Mumbai on 16th July 2016

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Microland Walkin Drive for Freshers in Mumbai on 16th July 2016

About Microland Company
Microland's Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base

Job Description
  • Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
  • Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
  • Providing first level support on Desktops, Peripherals, and Office automation products.
  • Route/Assign tickets to the appropriate support group, if necessary.
  • Identifying and escalating high-severity, priority issues 
  • Updating Pending Tickets with timely, precise, accurate updates
  • Following-up with end users, if necessary, for closure of pending tickets
  • Willing to work for 24*7 shifts

Criteria
  • Candidate should be comfortable for 24*7 shift. no transportation facility.
  • Candidate should be good in terms of communication as its for one of the international customer.
  • Candidate should be a graduate i.e-10+3 or 10+2+3 or 10+2+4 from affiliated university.
  • Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.

Document Required (Original and Photocopies)
  • SSC/10th Standard pass certificate
  • HSC/PUC/Intermediate/12th Standard pass certificate
  • All Semester/ Consolidated marks sheets for Graduation, same would be required if highest qualification is 
  • masters
  • Provisional Degree / Convocation certificate, , same would be required if highest qualification is masters
  • All previous companies Offer letters
  • All previous companies reliving letters
  • Last 3 months payslips and latest salary revision letter
  • ID proof : PAN card /Driving License/Voter ID/Aadhar card
  • Recent passport size photo

Double click to Apply Online

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