Friday, 29 July 2016

IndiaMart Walkin Drive for freshers as Quality Analyst on 6th August 2016

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IndiaMart Walkin Drive for freshers as Quality Analyst on 6th August 2016

About The Company:

IndiaMART .com is India's largest Online B2B marketplace connecting global buyers with suppliers. Estd in 1996 and accredited with ISO 9001:2000 certification, IIL offers value-added services to its 1,000,000 members and over 5 million global buyers. Having over 4000 employees with a network of 75 offices across India, IIL offers a youthful and welfare-driven approach to career-building. Having an enviable track record of being the only Indian Dotcom company that has stayed profitable since launch, today IIL investors include Intel Capital and Bennett Coleman & Co. Ltd. (Times Group).

Job Description:
  • To monitor, evaluate calls and identify areas of opportunities.
  • Provide complete, accurate, timely documented feedback on every evaluation.
  • To track and compile issues identified while call evaluation.
  • Comply with Call Monitoring procedures with 98% of accuracy and 100% of productivity.
  • Complete daily/weekly/monthly assigned number of evaluations.
  • Attend monthly review call with HOD.
  • Provide Management with reports on evaluations completed as and when requested.
  • Assist in business/process improvement by adding value to the organization/client

Knowledge & Skills:
  • The desired applicant should possess excellent oral and written communication skills.
  • Should be able be apply analytical skills, judge and rate associates.
  • The applicant should possess strong Email handling skills.
  • Good knowledge of the web applications and their functioning (Internet & Search Engines).
  • Basic knowledge of MS Office/ Excel
  • Six Sigma will be an added advantage

Attitude & Behaviour:
  • Ability to work with big/emerging and established brands
  • Goal oriented relentless hunter
  • Ability to wear multiple hats- sales/service/retention

click to apply

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