Saturday, 23 July 2016

BT Group hiring as Technical Support Engineer apply online now

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BT Group hiring as Technical Support Engineer apply online now

Purpose Of Role:
  • The role is the primary customer contact for detailed technical questions, is customer focused, and can set up customer requirements into a working ICT solution, if necessary together with other disciplines.

Key Responsibilities:
  • Needs to provide technical assistance for in-time and quality implementation of connecting, global, customer's LANs (Local Area Networks) together via the different available WANs (Wide Area Networks) in direct co-operation with System Engineering and Project Management.
  • Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco software configuration and validations in accordance with customer requirements.
  • Needs to maintain close relations with third parties, like vendors, to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products. This to be able to foresee possible conflicts and improvements to operational services.
  • Prepare and maintain technical customer documentation (drawings/database/Service documents/Disaster Recovery document) and handover to the different Technical Support Centres, Network Management Centres, Project Coordination, Project Management, Service Account Management and System Engineering.
  • Take part in regular service meetings, together with Service Account Management, to advise customer on possible design issues following network growth and changed user requirements.

Business Impact:
  • World-class technical contributor.
  • Significant impact on customer satisfaction.
  • Key contributor to succesfull implementation of data services.

click to apply

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