Sunday, 17 July 2016

Axis Securities Walkin Drive for freshers on 22nd and 23rd July 2016

Axis Securities Walkin Drive for freshers on 22nd and 23rd July 2016

1. Customer Service Representative 30 positions:

Job Description:
  • Receive Inbound calls and reply to Emails received at Helpdesk
  • Maintain SLA (receive call within 5 secs, Service Quality >85%, Fatal < 2%)
  • Make outbound calls whenever required
  • Co-ordinate with other departments in getting resolution for customer requests/complaints

2. Quality Auditor 3 positions 

Job Description:
  • Achieve daily audit targets for Inbound and Email associate
  • Provide feedback to the associates for fatal calls
  • Conduct Training on regular basis on important findings of audit
  • Prepare monthly Audit Report
  • Prepare and circulate TNIs (Training Need Identification) based on audit findings to all stakeholders and track the performance of the Refreshers
  • Prepare PKT (Product Knowledge Test) Question Papers
  • Review Audit Parameters from time-to-time and monitor relevance of each

3. Customer Feedback Desk - 2 positions 

Job Description:  
  • Provide survey design, questionnaire modifications
  • Identify sampling strategy 
  • Perform customer satisfaction surveys on different areas
  • Perform root cause analysis to identify process improvement opportunities
  • Addressing / Assist in Customer Queries as may arise during / post the survey.
  • Prepare basic & advanced analytic reports
  • Sending daily and monthly Survey Report
  • Work with other functional teams to share and implement the identified solutions
  • Coordinate across multiple operations/teams to add reporting insight and support reporting needs

For more details click here



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