Sunday, 10 July 2016

Allscripts Job Openings for Freshers Apply online

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Allscripts Job Openings for Freshers Apply online

About The Company

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Job Description
  • The primary purpose of this role is to provide first-level technical support to customers via the telephone and/or Internet (e.g., instant message, email). 
  • The incumbent will assess the nature of system or service issues and resolves technical or sophisticated support problems through independent judgement and advanced problem solving skills.

Job Responsibilities
  • Interact with customers to help troubleshoot and resolve highly complex product problems or issues
  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
  • Track and document inbound support requests and ensure proper notation of customer problems or issues
  • Stay abreast of current technology in products, design changes, and new products offered
  • May travel to client site in order to resolve extremely complex customer and product issues

Double click to Apply Online

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