Backed by a strong track-record of innovation, near 6500+ associates and footprint in more than 20 global locations, Zensar’s comprehensive range of software services and solutions enable its 400+ forward-looking customers to cross new thresholds of business performance.
- Excellent verbal and written communication skills.
- Minimum 6month of BPO collections experience.
- Ability to process transactions/ placing collections calls as per the Clients requirement.
- Maintaining Client focus all the time and answering to Clients Complaints /Queries using the standard guidelines.
- Pulling AR ageing report on a weekly basis.
- Sending monthly statement to all our customers.
- Thorough follow up with clients using the weekly AR ageing report.
- Calling customers for payment promises and query resolutions.
- Resolving issues to get invoices paid in timely manner.
- Escalation of unpaid invoices as per the hierarchy.
- Preparing weekly dashboards to see the collection progress.
- Attending business meetings to discusses particular report.