- Good in technical troubleshooting,resolving technical issues.
- Excellent communication skills.
- US accent in communication.
- Effectively address customer queries by understanding challenges faced by the customer.
- Ensure you meet set process for addressing customer queries.
- Understand customer expectation clearly through effective probing.
- Document reasons for customer dissatisfaction for all the queries and the challenges faced.
- Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis.
- Set high levels of performance standards for the given process/account
Manjeera Majestic Commercial,