Monday, 28 March 2016

HP walk-in for Technical Support Representative on 1 april 2016

Advertisements


HP walk-in for Technical Support Representative on 1 april 2016

Company Profile

The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States. It provides products, technologies, software,solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

Job Description

  • The primary responsibilities of a L2 Technical Support Engineer (which could include multiple specialized roles is mentioned below, but not limited to:
  • Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps.
  • Identifies training needs and occasionally provides training for help desk analysts.
  • Aid knowledge transfer within the group.
  • Remain well versed in help desk policies, procedures, standards and documentation.
  • New account creation / modification / deletion in UAM related roles.
  • Supporting password resets and account unlocks in roles requiring higher permission levels.
  • Log/Validate all contacts in Call Handling Database and manage end to end all calls logged, providing regular updates to customers on call status.
  • Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate.
  • Adhere to Policies & Procedures and work to achieve individual and team goals.
  • Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation.
  • Demonstrate competent technical skill set & hands on technical support experience.
  • Is required to be a Super User of Microsoft Office.
  • Ability to multi-task and prioritize while being able to manage commitments / deliverables.
  • Ability to work under tight deadlines and deliver business results.
  • Ability to coach L1 engineers to support their development needs and help them meet their goals.
  • Must possess Excellent Communication skills / high energy and confidence.
  • Documents to Carry
  • Please carry 2 passport Size photograph along with a ID proof, copy of the email and resume. 
  • Please carry a copy of the mail.

How To Apply for HCL

For more details of this job --- click here

Advertisements

0 comments:

Post a Comment