Thursday, 11 February 2016

Interglobe Technologies walk-in for Team Leader Operations 11 to 12 Feb 2016

Advertisements

Interglobe Technologies walk-in for Team Leader Operations 11 to 12 Feb 2016

Company Profile

InterGlobe Technologies (IGT) is a leading BPO and IT services provider committed to delivering innovation and business excellence across the entire spectrum of the travel, transportation and hospitality domain. The company offers Integrated Application Development and Maintenance‚ Contact Center, Back Office Services and Solution Frameworks to the travel industry worldwide.

Job Description

Responsible to handle 20 agents.
Must have experience of BPO Industry.
Process Inbound international voice process.
Team Lead needs to monitor calls and provide regular coaching and mentoring to agents and track low performers in team.
Team Lead may be required to be a part of Client Calls Agent Focus Group Discussions. 
Team Lead has to download and maintain CMS reports related to team staffing, AHT track aux adherence and ensure discipline is maintained in team.
Team Lead has to conduct and manage appraisal discussions (PMS) with agents. 
Quality/AHT/Sales/CSAT Metrics Ensure timely download of process updates/product guidelines.
Manage Attrition and plan career mapping for agents.

Skills

  • Should be proficient with MS office esp. Excel.
  • Excellent written and verbal communication skills in English.

How To Apply for Interglobe Technologies

For more details of this job --- click here

Advertisements

0 comments:

Post a Comment