HCL walk-in for Customer Service Executive on 19th feb 2015
- Answer all CHATS as per process flow procedure.
- Excellent written and Spoken English.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level.
- Handling and solving Customer problems.
- Should be flexible to work on Weekends and in a 24*7 environment.
- Need 30 WPM with 85% accuracy, Ability to handle Multiple chats.
- Good Analytical and Interpretation Skills.
- Comprehension skills.
- Should possess Good Communication skills.
- Should have keen eye for details.