Wednesday, 17 February 2016

HCL walk-in for Customer Service Executive on 19th feb 2015

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HCL walk-in for Customer Service Executive on 19th feb 2015

Company Profile

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in). The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Job Responsibilities

  • Answer all CHATS as per process flow procedure.
  • Excellent written and Spoken English.
  • Adherence to process to ensure high quality and customer service.
  • Follow escalation procedures for issues uncontrollable at agent level. 
  • Handling and solving Customer problems.
  • Should be flexible to work on Weekends and in a 24*7 environment.
  • Need 30 WPM with 85% accuracy, Ability to handle Multiple chats.

Skills

  • Good Analytical and Interpretation Skills.
  • Comprehension skills.
  • Should possess Good Communication skills.
  • Should have keen eye for details.

How To Apply for HCL

For more details of this job --- click here

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