Thursday, 11 February 2016

Genpact walk-in for Process Associate or Process Developer 11 Feb to 13 Feb 2016

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Genpact walk-in for Process Associate or Process Developer 11 Feb to 13 Feb 2016

Company Profile:
Genpact (NYSE: G) designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 67,000 employees in 25 countries, with key management and a corporate office based in New York City.

Job Description:

1) Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
2) Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
3) Follow standard processes and procedures.
4) Identify and escalate priority issues per Client specifications.
5) Redirect problems to appropriate resource.
6) Accurately process and record call transactions using a computer and designated tracking software.

Skills

1) Proper phone etiquette.
2) Ability to speak and write clearly and accurately.
3) Demonstrated proficiency in typing and grammar.
4) Knowledge of relevant software computer applications and equipment.
5) Knowledge of customer service principles and practices.

Job Profiles

1) UK Collections (Voice).
2) Australian Customer Service (Voice).
3) Semi Tech Domestic Process (Voice).
4) Domestic Customer Service ( Semi technical Voice).

Documents to Carry

The Candidate needs to carry an Updated Resume and Original Govt. Photo ID proof

How To Apply for Genpact

For more details of this job --- click here





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