Saturday, 30 January 2016

Amazon Walkin as Customer Service Associate from 1st to 6th February 2016

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Amazon Walkin as Customer Service Associate from 1st to 6th February 2016

About The Company
Amazon.com, Inc often referred to as simply Amazon, is an American electronic commerce and cloud computing company with headquarters in Seattle, Washington. It is the largest Internet-based retailer in the United States Amazon.com started as an online bookstore, later diversifying to sell DVDs, Blu-rays, CDs, video downloads/streaming, MP3downloads/streaming, audiobook downloads/streaming, software, video games, electronics, apparel, furniture, food, toys and jewelry. The company also produces consumer electronics—notably, Amazon Kindle e-book readers, Fire tablets, Fire TV and Fire Phone—and is the world's largest provider of cloud infrastructure services (IaaS) Amazon also sells certain low-end products like USB cables under its in-house brand AmazonBasics.
Job Description
We invite Freshers and Experienced professionals with excellent communication skills (written and verbal)
Current Role:  Customer Service Associate
Eligibility Criteria: Customer Service Associate Minimum qualification is 10+2.
Knowledge and Skills Required:
Communication Skills
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer Knowledge/Skills
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skill
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media 
Ability to successfully adapt to changes in the work environment
Customer Focus
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions 
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Amazon Walkin Details
Walk in Date: 1st to 6th February 2016
Time: 10 AM  - 3 PM
Interview Venues

Amazon Development Centre Pvt.Ltd,
Raheja Mind Space,Building No:09,10th Floor,
Hi-tech City,Hyderabad
Land Mark: Opposite to Westin Hotel

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